Frequently Asked Questions

Everything you need to know about your Rusty shopping experience.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $75; otherwise, a flat rate is applied at checkout.

What is your return policy for apparel?

We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Return shipping is free for all domestic orders.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track the status of my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Are your materials sustainably sourced?

At Rusty, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes across our seasonal collections to minimize our environmental footprint.